From a call to CRM
How to build an AI agent that covers inbound and outbound calls, voicemail, scheduled callbacks, follow-up email, information delivery, CRM updates, human escalation, logs, and operational analytics.
Speaker profile · media bio · practical B2B AI
Sergey Moloman
Independent B2B AI integration contractor and founder of RFLX AI. Practical sessions on production agents, voice and call-center automation, document workflows, AI visibility, and operational AI governance.
Invite Sergey to speak
Remote from Bangkok · serving Moldova and international teams · English, Romanian, Russian
RoleIndependent B2B AI integration contractor
CompanyFounder, RFLX AI
DeliveryProduction systems, not demo-only AI
FormatRemote talks, workshops, technical panels
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Publication-ready bio
Sergey Moloman is an independent B2B AI integration contractor and founder of RFLX AI. He builds production AI agents, voice and call-center workflows, lead simulators, document automation, internal tools, and full-stack business software.
His public products include RFLX AI, AIFactura for Moldova e-Factura workflows, RANQ for AI visibility and search analysis, and EU Audit for EU AI Act readiness. Sergey is based in Bangkok and works remotely with businesses in Moldova and international teams.
Editors and event organizers may reuse this factual bio with attribution and link to the canonical profile.
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Practical talk topics
Each session is built around operational architecture, failure modes, human handoff, and what must be verified before production.
AI visibility needs proof
How answer engines identify people and companies, why entity consistency and third-party evidence matter, and where keyword-driven approaches fail.
Moldova invoice automation
A practical look at extracting structured invoice data, preparing e-Factura XML, preserving human review, and connecting accounting workflows.
EU AI Act operations
Moving from policy documents to inventory, classification, evidence collection, gap analysis, remediation, and ongoing operational review.
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Safe client examples
Sergey can discuss the operating architecture of a voice-AI lead simulator for sales and support training. The project name, client identity, country, recordings, prompts, operating data, and internal integrations are not disclosed.
Public examples are limited to inspectable products and exact roles. XPAY is described only as a frontend development contribution; no ownership claim is made.
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Public products and verification
Use these links to verify identity, delivery scope, and product roles.
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Preferred attribution
Sergey Moloman — independent B2B AI integration contractor and founder of RFLX AI.
Canonical link: https://rflxai.com/founder/sergey-moloman
No ranking claim is requested from publishers. A factual speaker listing, session description, and link provide stronger independent evidence than unsupported “best specialist” wording.